Healthcare & Aged Care

Around-the-clock care, without the roster scramble

A care roster has no quiet days. Engage WorkForce helps Australian healthcare and aged care providers keep every shift on a 24/7 roster covered, every required check in date, and every night, weekend and public-holiday rate paid the way it should be — with sick calls filled in minutes from the mobile app.

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24/7 coverage at a glance Configurable compliance checks Award-aware pay templates

Tonight — East Wing Covered

LH Lena Hoffmann PM shift · 14:00 – 22:00 · clocked in On duty

TW Tom Waaka Night · 22:00 – 06:00 · night rate applied Night rate

! Sun AM — sick call received Offered to 9 eligible staff · filled in 6 min Covered

Gaps on tonight's roster

Why care providers switch

Three pressures. One roster.

Coverage, compliance and fairness pull against each other on every care roster. Engage WorkForce holds all three in the same view, so fixing one doesn't quietly break another.

01 — Coverage

Zero gaps on a 24/7 roster

Leave-aware rosters block unavailable staff from the grid while you plan, so a gap shows up before you publish — not at handover. When a sick call lands, open-shift offers reach every eligible staff member at once and the first to accept fills it.

02 — Compliance

Checks that never lapse quietly

Build your own compliance catalogue for whatever checks and clearances your organisation requires, record expiry dates per person, and let automatic reminders flag what's due — weeks before it becomes a rostering problem.

03 — Fairness

Nights and weekends, spread fairly

Roster templates and a full-team view make rotation patterns visible, so the same people don't silently absorb every night and weekend. Fatigue-conscious planning starts with being able to see the spread at all.

Under the hood

The detail that makes care rosters work

Compliance

Your checks, your catalogue, tracked to the day

Every provider has its own list of required checks and credentials. Rather than hard-coding anyone's list, Engage WorkForce lets you define a per-company compliance catalogue and track an expiry date for each item against each staff member — the same engine our cleaning and facilities customers use for site inductions.

✓Configurable compliance catalogue — you decide what's tracked
✓Expiry reminders fire ahead of time, automatically
✓Per-person visibility of what's current, due and lapsed

✓Background checkCurrent · expires in 14 monthsCurrent

!First aid certificateExpires in 28 days · reminder sentDue soon

+Manual handling refresherAdded to your catalogue this quarterCustom check

Pay rules

Nights, weekends and sleepover-style allowances — priced properly

Care work happens at the hours that attract loadings. Pay templates carry separate weekday, Saturday, Sunday, night and public-holiday rates per state, with allowances and overtime tiers layered on top. Approve the timesheet and the right money attaches itself — then exports to Xero or CSV.

✓Day-rule rates — weekday, Saturday, Sunday, night and public holiday
✓Allowances and overtime tiers configured once, applied every pay run
✓Agency and contractor staff rostered on the same grid as employees

NNight shift · 22:00 – 06:00Night rate applied automaticallyNight

PHPublic holiday — state resolvedPH rate for the right state, no lookupPH rate

AOvernight allowance addedPay-ready paysheet · export to XeroAllowance

The payoff

Covered wings. Current checks. Correct pay.

24/7

Roster coverage visible across every wing, ward and shift

2 clicks

To offer a vacant shift to every eligible staff member at once

100%

Of tracked checks carry an expiry date with automatic reminders

7 day-rules

Weekday, weekend, night and public-holiday rates, resolved per state

The 5 am problem

From sick call to covered shift

The gap appears

A carer calls in sick before the morning shift. The vacant shift is flagged on the roster the moment you mark them away — no whiteboard, no guesswork.

Offer it to everyone eligible

Send the open shift to every available, qualified staff member in a couple of clicks. They see it instantly in the mobile app with the site and shift details attached.

First to accept fills it

The roster updates itself, everyone else is stood down automatically, and the incoming carer gets reminders before the start time. Handover proceeds as normal.

See the full workflow →

Common questions

Healthcare & aged care, answered

How does Engage WorkForce track clearances and credentials?

You define your own compliance catalogue — whatever checks, clearances and credentials your organisation requires — and record an expiry date against each staff member. The platform tracks every expiry and sends reminders ahead of time, so a lapsed check is something you see coming weeks out, not something you discover after the roster is published.

What happens when someone calls in sick on a 24/7 roster?

Offer the vacant shift to every eligible, available staff member at once from your roster screen. They see the offer instantly in the mobile app, the first to accept fills the gap, and the roster and notifications update themselves — no ring-around at 5 am while a wing waits for cover.

Can it pay night, weekend and public-holiday rates correctly?

Yes. Pay templates carry separate weekday, Saturday, Sunday, night and public-holiday rates — with public holidays resolved per state — plus allowances and overtime tiers. When a timesheet is approved, the right rate attaches automatically and flows to a pay-ready paysheet you can export to Xero or CSV.

Can we roster agency or contractor staff alongside employees?

Yes. Contractor management lets you roster agency and contract workers on the same grid as your employees, with the same GPS clock-in, attendance visibility and compliance tracking. You see one complete picture of coverage, whoever is filling the shift.

Platform features

The tools care providers lean on most

Running a casual-heavy venue alongside your care operation? The same open-shift engine powers our hospitality teams.

For this industry

Ready when you are

See a 24/7 roster running in Engage WorkForce

Book a personalised walkthrough with our Australian team. Bring your hardest fortnight — nights, sick calls and all — and we'll roster it live.

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No lock-in contracts · ANZ-based support